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RETURN POLICY

To enable us refund or replace your purchase, the items must be in the exact condition you received them in. As the products we sell are personal care consumables, we cannot refund any returnable item if they have been opened, broken or unsealed from the original packaging it came with.

Delivery cost, return postage or any gift wrap charges are non-refundable. You must retain your receipt of purchase, receipt of return issued to you by the delivery service, we cannot be held accountable for non-delivery of products you returned via a courier service. Please note that we can only refund back to the actual payment card or payment method that was used to purchase the product. You are responsible for paying for the cost of delivery of your returned goods as Uscential is not responsible for the postage of such items.

REFUND CONDITIONS

To be eligible for a refund, please read the criteria below:

  • Products must be unopened, unused, unbroken and must be in re-sellable condition
  • All packaging seals and cellophane wrapping must be the same as at dispatch and manuals that came with the product must remain in packaging
  • Gift sets should be returned exactly as delivered with all components as we cannot refund or replace single elements of a gift/box set
  • Manufacturer’s security seals for manufacturers with this feature should not be returned broken as this means that the product cannot be re-sold
  • Items must be returned within five (5) days from the date we confirm delivery has been made
  • Free promotional items that arrived to you with your order must also be returned
  • Any vouchers, rewards earned on the purchase of the order will be deducted back once the product has been returned

PLEASE NOTE:

  • Our policy lasts 5 Business days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • We highly recommend checking your products at the time of delivery. In case your product is damaged or not what you ordered. You may return the product at the time of delivery to the delivery agent who has delivered the product to you. You can call us at 09022792523 or email us at [email protected] to let us know if you would like to return the product right when you have checked the product in the presence of our agent.

  • Returns will be accepted only for damaged/defective/wrong products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

DAMAGED ITEMS

Uscential will never sell a damaged item to you, any item that arrives to you damaged might be explained for by transit. In the event that a product arrives to you damaged, we will refund such goods after quality check has been done and we can ascertain that the goods were actually damaged. Please note the following rules to ensure that your order arrived to you undamaged, as refunds of such goods cannot be approved by Uscential should these procedures not be followed.

  • Check items delivered to you on receipt to confirm that it is was not damaged in transit.
  • Immediately notify the delivery personnel as soon as you notice any damage on the goods.

  • Please comply with the courier company’s damaged goods policy, you may be asked to complete a form at the time of noting a damaged good.
  • We will require evidence of the damaged goods; this may be in a photographic form or we may require the return of the damaged items.
  • You must notify us by email as soon as the damaged item is noticed not more than 5 days after delivery.

HOW TO RETURN

Once you have decided to return your product, you must adopt the following steps below to complete your return process and to ensure you receive your refund.
  1. You must ensure that you have your order number handy if you wish to contact us for returns. You can contact us either by filling our contact form on our contact us or by phone call to 09022792523 or email us at [email protected] quoting your order number, product id, and reason for return.
  2. Tell us your preferred method of refund. Your refund will be credited back to the method you used to pay at checkout, where a bank transfer was used, we will refund back to the bank account number used to make the transfer. Please quote such details when you contact us for a refund.
  3. Choose your preferred return shipping carrier to send your returned items to us, please note that you must attach the return form to the returned package.
  4. Upon receipt of your return form we will evaluate the reason for your return and the state of the returned product.
  5. We will then email you via the email address you provided notifying you of the status of your return.
  6. Where your return is accepted, we will proceed to process your refund and where it is unacceptable, we will notify you and send the items back to you.

We strongly recommend that you retain your purchase receipt and return postage receipt from the courier company until you have received credit refund for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

HOW WE REFUND

  • We will process your refund once we confirm that your refund claim is valid
  • We will only refund via the payment method that was used to pay for your order 
  • Your refund will be credited back between 10-21 days from the date we receive your return
You can contact us on 09022792523 and we will be happy to assist you.