Return Policy

At Uscential, your satisfaction is our priority. While we don’t offer refunds, we’re more than happy to assist with exchanges that meet our criteria. Should you need further assistance or have any questions, please don’t hesitate to contact us at info@uscential.com or +234 902 279 2523.

Please note: WE DO NOT PROVIDE REFUNDS.

Exchange Requirements:

  • Report Issues Promptly: Notify us immediately if you receive damaged or defective products. Uscential will assess the eligibility for exchanges based on the details you provide.

  • Shipping Costs: Shipping fees are non-refundable for undelivered, unclaimed, or returned packages due to a change of mind or incorrect address, unless the error is ours.

  • Re-Shipping: If a package is returned as “refused,” “unclaimed,” or “undeliverable,” and you request re-shipment, you will be responsible for the full shipping fee.

  • Quality Control: All items are subject to a Quality Control review to determine exchange eligibility.

  • Return Conditions: Items must be unopened, in their original packaging, and in unused condition. Returns must include the receipt for purchase verification.

  • Promotional Gifts: Exchange must include any promotional gifts received; otherwise, a deduction of N5,000 will apply. For product gifts, the full value will be deducted from the exchange credit.


Eligibility:

  • Purchase Verification: Only items bought from Uscential are eligible for exchange.

  • Packaging: Products must be returned in their original packaging, complete with all materials and a copy of the invoice. Uscential is not responsible for lost, stolen, or mishandled returns.

Faulty Goods:

  • If you receive items that are broken or faulty, please report them immediately you receive your products for an exchange. Contact our customer service at info@uscential.com or call +234 902 279 2523 for support.

  • If no report is made after 24hrs we will not be able to exchange the product.

Making an Exchange:

To initiate an exchange, contact us at info@uscential.com or +234 902 279 2523 with the following information:

  • Full name and address
  • Phone number
  • Email address
  • Picture of product
  • Reason for the exchange

Upon receipt and approval by our Quality Control, we will process your exchange. Please allow up to 3-5 business days for the exchange to be completed.

Cancel Your Order:

  • Orders can be canceled any time before they are shipped. Once the orders are shipped, you can’t cancel.

  • For cancellations or any other inquiries, reach out to us at info@uscential.com or +234 902 279 2523, Monday to Saturday, 9:00am-5:00pm West African Time.