As a luxury brand built on the underlying concept of “Value and Excellence Service”. Offering outstanding customer service is inevitable as we treat each order with utmost care.
Shipping fee within Lagos attracts a charge of ₦1000, whilst shipping is FREE on orders above ₦40,000 within Lagos metropolis and for orders above ₦60,000 for all other states in Nigeria.
Kindly note that we keep our delivery services within 1 – 2 working days in Lagos and in other states within 2 – 3 working days.
We do same day delivery in Lagos with attracts a delivery fee of ₦2000 and order(s) must be placed on or before 12:00pm.
We do not deliver on Saturdays, Sundays or Public Holidays. Orders placed during these days/period(s) before 9:00pm will be delivered the next working day. Our delivery options are tailored to meet your needs. Please see table below for our delivery options.
Kindly ensure that your orders are signed for at the time of delivery or if you cannot be there then please let us know if you have an alternative such as a neighbour, colleague, friend etc.
Business days are from Monday to Friday; please note that weekends and public holidays are not included as these variables may affect delivery.
- Uscential is not responsible for any damages caused after delivery.
- Uscential is not responsible for goods signed by an alternative person.
- All claims for damages or shortages must be reported to customer service on the day of delivery.
- Customer must sign for all orders upon receiving items.
- We currently do not ship to multiple addresses, if you require sending your orders to multiple addresses you will need to make a separate order.
- At delivery, the customer must ascertain that the order is correct and delivered in good condition before signing.
- We are unable to redirect orders once items have been shipped.
- Delivery time starts after order has been processed to the day one of our delivery partner makes a first attempt to deliver to you.
- For further enquiries regarding delivery, please contact our customer services team at [email protected] or 09022792523 from Monday to Saturday 9.00am – 4.00pm.
*Delivery Terms & Conditions Apply Read More